Frequently asked questions
When will my order be shipped?
When will my order be shipped?
Our products are manually inspected before being shipped. 99% of our items leave the warehouse within 1 to 7 business days after the purchase is completed. Once your order is shipped, you will receive a confirmation email at the address you provided.
When will my order arrive?
When will my order arrive?
We process orders Monday through Friday. Orders are handled within 1–3 business days after being placed and shipped the next business day after processing. Please note that we do not ship on weekends.
Delivery time depends on the destination country and is approximately 4–9 business days.
Can I track my shipment?
Can I track my shipment?
Yes, you will receive a tracking link via email as soon as your order has been shipped.
How can I change or cancel my order?
How can I change or cancel my order?
If your order has not yet been shipped, you can still cancel or modify it. However, if you have already received a shipping confirmation, unfortunately, we can no longer make changes.
I ordered two products but only received one—why?
I ordered two products but only received one—why?
We offer a wide range of products that may be stored in different warehouses. Therefore, your items might be shipped separately. No additional shipping costs will apply.
Can I return underwear or swimwear I purchased online?
Can I return underwear or swimwear I purchased online?
Yes, as long as the items are unworn and in their original condition, swimwear and underwear can be returned just like any other product.
What if my item is defective?
What if my item is defective?
If you receive a defective product, we will gladly replace it at no additional cost. Please contact us within 48 hours of receiving your order.
How do I pay for my order? Is it secure?
How do I pay for my order? Is it secure?
Your comfort, safety, and trust are our top priorities. We use SSL encryption technology to protect your data online. We work only with reputable payment providers such as PayPal and Stripe, which also offer buyer protection for your peace of mind.
My question wasn't answered above—what should I do?
My question wasn't answered above—what should I do?
Just describe your issue using our contact form, and you’ll hear from us soon. So far, there hasn't been a problem we couldn’t solve.